New research: Kafkaesque and demoralising: how online critics perceive the UK’s public service ombuds — UKAJI
Posted: September 27, 2017 Filed under: ombuds, research, users' views | Tags: legal consciousness, Local Government Ombudsman, online critics, Parliamentary Ombudsman, Scottish Public Services Ombudsman Leave a comment
This post gives an overview of a recent study of ‘ombuds watchers’ and their online criticism of the public service ombud schemes, including the PHSO, LGO and SPSO. The researchers, Chris Gill (University of Glasgow) and Naomi Creutzfeldt (University of Westminster), have published a paper about the research: ‘The ‘Ombuds Watchers’: Collective Dissent and Legal […]
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