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Do complainants trust ombuds? A new report captures users’ views — UKAJI

Posted: June 15, 2016 | Author: | Filed under: Uncategorized |Leave a comment

The user perspective is widely seen as an understudied aspect of administrative justice. A new report provides useful insights into one aspect of this: complainants’ expectations and experiences of ombud schemes, across public- and private-sector complaints. The report, by Dr Naomi Creutzfeldt, is the final report in her ESRC-funded project ‘Trusting the middle-man: Impact and […]

via Do complainants trust ombuds? A new report captures users’ views — UKAJI

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