Do complainants trust ombuds? A new report captures users’ views — UKAJI
Posted: June 15, 2016 Filed under: Uncategorized Leave a comment
The user perspective is widely seen as an understudied aspect of administrative justice. A new report provides useful insights into one aspect of this: complainants’ expectations and experiences of ombud schemes, across public- and private-sector complaints. The report, by Dr Naomi Creutzfeldt, is the final report in her ESRC-funded project ‘Trusting the middle-man: Impact and […]
via Do complainants trust ombuds? A new report captures users’ views — UKAJI
Ombuds Research 