Report now available!
Posted: October 13, 2014 Filed under: informal resolution, ombuds | Tags: informal resolution, ombuds landscape, ombudsmen 1 CommentOur report on the mapping study of The use of informal resolution approaches by ombudsmen in the UK and Ireland is now published.
We hope it will provoke feedback and encourage discussion on this area of ombuds practice, so do get in touch.
Many thanks to the Nuffield Foundation for its support of the research and to De Montfort University for its administration. And many thanks to all the ombuds, case handlers, policy officers and others who contributed to the study.
Ombuds Research 
[…] and researcher and manages the ombudsresearch.org.uk website, which was set up as part of a mapping project on the use of informal resolution by ombuds in the UK and Ireland. She is also Senior Research […]